Refunds and Returns Policy

Refund Policy

MunchMakers.com
Last Updated: June 1, 2025

Overview

At MunchMakers, we strive to provide quality products and excellent service. This refund policy outlines the terms and conditions for refunds, cancellations, and customer responsibilities.

Refund Eligibility

Defective Orders

We provide refunds exclusively for defective orders under the following conditions:

  • Proof of defect must be provided (photos, description of issue, order number)
  • Documentation must be submitted within 14 days of delivery
  • Our team will review and verify the claim before processing the refund

Non-Refundable Situations

We do not provide refunds for:

  • Late or delayed deliveries
  • Change of mind after 24-hour cancellation window
  • Incorrect shipping address provided by customer
  • Customs delays or issues
  • VAT or tax-related delays

Order Cancellations

  • Orders may be cancelled within 24 hours of placement for a full refund
  • After 24 hours, orders enter processing and cannot be cancelled
  • To cancel within the 24-hour window, please contact us immediately at help@munchmakers.com or +1 650-640-3836

Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information - Please double-check your delivery address before completing your order
  • Handling delivery - Ensuring someone is available to receive the package if signature is required
  • Customs and taxes - All applicable customs fees, VAT, and import taxes are the responsibility of the customer
  • Time-sensitive orders - If your order is time-sensitive, please confirm expected delivery dates with our support team before placing your order

How to Request a Refund

To request a refund for a defective order:

  1. Contact our customer support within 14 days of delivery
  2. Provide your order number and proof of defect
  3. Allow 3-5 business days for review
  4. If approved, refunds will be processed within 7-10 business days

Contact Information

For questions about this policy or to submit a refund request:

Policy Updates

This policy may be updated periodically. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

MunchMakers.com reserves the right to make exceptions to this policy on a case-by-case basis at our sole discretion.