Shipping

Shipping Policy

MunchMakers.com
Last Updated: June 1, 2025

Overview

This shipping policy outlines important information regarding order processing, shipping methods, delivery timeframes, and customer responsibilities. By placing an order with MunchMakers.com, you acknowledge and agree to the terms outlined in this policy.

Order Processing

  • Orders are typically processed within 1-3 business days after payment confirmation
  • Processing times may vary during peak seasons, holidays, or promotional periods
  • Once your order ships, you will receive an email confirmation with your tracking number
  • Orders cannot be modified once processing has begun

Tracking Information

All customers receive a tracking number via email once their order has been dispatched. It is the customer's responsibility to:

  • Monitor the tracking information provided
  • Ensure someone is available to receive the package
  • Contact the carrier directly for delivery updates or issues

Delivery Timeframes

Important Notice: MunchMakers.com does NOT guarantee delivery dates. All delivery timeframes provided are estimates only and are subject to factors outside of our control including but not limited to:

  • Carrier delays and disruptions
  • Weather conditions
  • Customs processing times
  • Incorrect or incomplete shipping addresses
  • Holiday seasons and peak shipping periods
  • Force majeure events

We do not offer refunds, credits, or compensation for late deliveries under any circumstances. If your order is time-sensitive, please contact us at help@munchmakers.com before placing your order to discuss expected timeframes.

Shipping Carriers

Once your order is handed over to the shipping carrier, delivery is entirely outside of our control. We are not responsible for:

  • Delays caused by the carrier
  • Lost or stolen packages after delivery confirmation
  • Packages marked as delivered by the carrier
  • Delivery to incorrect addresses due to customer error
  • Failed delivery attempts

International Shipping

Customs, Duties, and Taxes

Customers are fully responsible for all customs fees, import duties, VAT, and any other taxes or fees imposed by their country. These charges are:

  • NOT included in the product price or shipping costs
  • Determined by your local customs office
  • Required to be paid directly to the carrier or customs agency
  • Non-refundable, even if you refuse the package

MunchMakers.com has no control over these charges and cannot predict or advise on what they may be. We recommend contacting your local customs office for more information before placing your order.

Customs Delays

International orders may be subject to customs inspections and processing, which can cause significant delays. MunchMakers.com is not responsible for any delays caused by customs procedures.

Customer Responsibilities

By placing an order, customers accept full responsibility for:

  • Providing accurate shipping information - We are not responsible for orders shipped to incorrect addresses provided by the customer
  • Being available for delivery - Failed delivery attempts due to customer unavailability may result in return shipping fees
  • Paying all applicable taxes and fees - Including customs, duties, VAT, and brokerage fees
  • Tracking their package - Using the tracking number provided to monitor delivery status
  • Contacting the carrier - For any delivery issues or concerns once the package is in transit

Lost or Damaged Packages

  • For packages marked as delivered but not received, please check with neighbors and building management, and contact the carrier directly
  • MunchMakers.com is not responsible for packages confirmed as delivered by the carrier
  • For damaged packages, please document the damage and contact us within 14 days of delivery with photos
  • Claims for lost packages must be filed with the carrier

Refused or Undeliverable Packages

If a package is refused or deemed undeliverable and returned to us:

  • The customer is responsible for all return shipping costs
  • Refunds will only be issued after deducting original and return shipping costs
  • Refused packages due to customs fees will not be refunded

Shipping Restrictions

We reserve the right to:

  • Cancel orders to certain locations due to shipping restrictions
  • Require signature confirmation for high-value orders
  • Use the shipping method we deem most appropriate

Contact Information

For shipping-related inquiries:

Note: Contacting us about delivery delays will not expedite your shipment, as delivery is controlled by the carrier once the package leaves our facility.

Policy Updates

This policy may be updated at any time without notice. The "Last Updated" date indicates the most recent revision. Continued use of our services constitutes acceptance of the current policy.

By placing an order with MunchMakers.com, you acknowledge that you have read, understood, and agree to all terms outlined in this shipping policy.